fd99 Privacy Policy — Your Information Is Safe With Us

fd99 is a trusted online betting and casino platform providing services to users in Bangladesh. We deeply respect the privacy of our users and are committed to storing your personal information with the highest level of security.

This privacy policy ("Policy") describes how fd99 ("we", "our", "platform") collects, processes, stores, and uses your ("user", "you") personal information. This policy applies to the website https://fd99.cam and all related services.

Please pay close attention when reading this policy, as it contains important information about your rights and our obligations. If you disagree with any part of this policy, please refrain from using our services.

While using the fd99 platform, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name (as provided during account registration)
• Email address
• Date of birth (for age verification — only those aged 21 or above may register)
• Residential address
• National ID number or passport number (if required during the verification process)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Deposit and withdrawal history
• Transaction amounts and dates
• Wallet balance and bonus usage information

2.3 Technical and Usage Information

• IP address
• Browser type and version
• Operating system information
• Pages visited on the site, session duration, and click patterns
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact us via live chat support or email, the content of that conversation and the date and time of contact may be stored in our system.

fd99 uses your information for the following legitimate purposes:

3.1 Account Management and Verification

We need your personal information to create and manage your account, verify your identity, and confirm your age. This is essential for preventing fraud and maintaining the security of our platform.

3.2 Financial Transaction Processing

We use financial information to process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to ensure transaction security. The minimum deposit and withdrawal amount is ৳500.

3.3 Service Improvement and Personalisation

By analysing your usage patterns, we improve our services and prepare relevant offers and promotional messages for you.

3.4 Legal Compliance

We use and retain the necessary information to comply with applicable laws and regulations, to prevent fraud and money laundering, and to resolve disputes.

3.5 Customer Support

Our 24/7 Bengali live chat support team uses information to resolve any account-related issues you may have.

fd99 takes industry-standard technical and organisational steps to protect your personal information. Our security infrastructure includes:

• SSL Encryption: All data transferred between you and our servers on the platform is encrypted using SSL/TLS technology.
• Database Encryption: Stored information is kept in an encrypted format to prevent unauthorised access.
• Access Controls: Only authorised personnel may access your information, and only as required for specific tasks.
• Security Audits: The security of our systems is regularly tested and evaluated.
• Two-Factor Authentication: Verification measures are maintained to provide additional security for account access.

Please note, however, that transmitting data over the internet cannot be completely secure. Even though we make every effort, we cannot guarantee the absolute security of your information. Therefore, keep your password private and log out after using an unfamiliar device.

fd99 does not sell your personal information to any third party for commercial purposes. However, sharing information may be necessary in the following situations:

5.1 Service Providers

Information may be shared on a limited basis with essential service providers such as payment processors (bKash, Nagad, Rocket, Upay), technology services, and cloud storage. These parties may only use the information for contractually agreed purposes and are bound to maintain confidentiality.

5.2 Legal Obligations

If a court, government authority, or regulatory body lawfully demands information, we may be required to provide it in accordance with applicable law.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to detect and prevent fraud, money laundering, or other illegal activities.

5.4 Business Restructuring

If fd99 undergoes a change of ownership, merger, or acquisition, user information may be transferred to the new owner or managing authority, subject to the terms of this policy.

The fd99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Essential Cookies

These cookies are essential for operating the basic functions of the site. They include maintaining login sessions, security tokens, and saving language preferences.

6.2 Functionality Cookies

These cookies remember your preferences and settings so you do not have to reconfigure them on each visit.

6.3 Analytical Cookies

We collect website usage statistics with the aim of improving service quality. This information is analysed in aggregate and no individual can be directly identified.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the site.

fd99 retains your personal information only for as long as it is needed:

• Active account data: for the duration that the account remains active.
• Transaction records: for the period required to meet legal requirements.
• After account closure: for the period required to fulfil applicable legal obligations.
• Communication records: for the period of potential need for resolving support-related disputes.

After the specified period, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. General information can be updated at any time in account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it may be necessary for us to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or profiling purposes.

8.5 Right to Data Portability

You may request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us. We will process your request within a reasonable time.

fd99 is strictly prohibited for those under the age of 21. We do not knowingly collect any personal information from minors.

An age verification process is applied during account registration. If we learn that a user is under 21 years of age, their account will be closed immediately and the related information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

fd99 reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on the website.
• Change the "Last Updated" date at the top of the policy.
• Send a notice to the registered email address for important changes.

Continuing to use the service after changes have been made means you agree to the updated policy. It is therefore recommended that you review this policy regularly.

If you have any concerns or complaints about this privacy policy or the handling of your information, please contact us directly first. We will consider your complaint seriously and will try to resolve it within a reasonable time.

If you remain unsatisfied after contacting us, you may file a complaint with the relevant authority in accordance with applicable law.