fd99 Terms and Conditions

1 General Provisions and Applicability

These Terms and Conditions ("Terms") apply to the fd99 platform and all its services, products, and features. fd99 operates an online betting and casino service for players in Bangladesh.

When you access the fd99 website, mobile version, or any related digital channel, create an account, or use any service, you are automatically considered to have agreed to these Terms. If you do not agree to these Terms, please refrain from using our platform.

These Terms are written in Bengali and the Bengali version shall be considered the authoritative document. fd99 reserves the right to change these Terms at any time.

1.1 Description of Services

fd99 provides the following services:

• Online sports betting — cricket, football, kabaddi, and other sports
• Live casino — roulette, baccarat, blackjack, and live dealer games
• Slot machines and video slot games
• Fishing games and arcade games
• Crash games and instant win games

2 Account Registration and Personal Information

To use services on fd99, creating a personal account is required. You must provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each individual may create only one account. Multiple accounts are strictly prohibited.
• The name, address, date of birth, and contact information provided at registration must be truthful and verifiable.
• You are solely responsible for keeping your account password secure.
• Allowing anyone else access to your account is prohibited.
• By completing registration, you automatically agree to these Terms.

2.2 Identity Verification (KYC)

fd99 may request documents to verify your identity at any time if needed. fd99 reserves the right to suspend withdrawals until verification is complete. Government-issued photo identification such as a national ID card, passport, or driving licence may be requested.

3 Age Restriction

fd99 services are for individuals aged 21 (twenty-one) years or older only. Use of the platform by any minor is strictly prohibited.

• By registering, you confirm that you are at least 21 years of age.
• If an account is created by providing a false age, that account will be closed immediately and all deposited funds may be forfeited.
• fd99 requests that parents and guardians keep their account and login credentials out of reach of children.

4 Deposits, Withdrawals, and Payment Methods

fd99 processes transactions through Bangladesh's leading Mobile Financial Service (MFS) providers. Our supported payment methods are: bKash, Nagad, Rocket, and Upay.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (five hundred taka).
• Deposits must be made only from a payment account registered in your own name.
• Deposits through third parties are not accepted.
• Deposited funds are generally added to your balance within a few minutes.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500 (five hundred taka).
• Withdrawals generally take between 15 minutes and 2 hours to complete.
• Withdrawal requests will be processed only to the same payment method used for the deposit.
• Withdrawals may be held if the wagering requirements of an active bonus have not been met.
• fd99 reserves the right to hold withdrawals until the identity verification process is complete.

4.3 Currency

All transactions on fd99 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other foreign currency are not supported.

5 Bonuses, Promotional Offers, and VIP Program

fd99 offers bonuses and promotional offers from time to time. Each offer has its own terms and conditions which must be read carefully before acceptance.

5.1 Welcome Bonus

• fd99 offers new members a 100% bonus on their first deposit, up to ৳10,000.
• The wagering requirement for this bonus is 15x (fifteen times).
• Bonus funds cannot be withdrawn without completing the wagering requirement first.
• To receive the bonus, a bonus code must be provided at the time of deposit if one applies.

5.2 VIP Program

The fd99 VIP program has a total of 5 levels. Each level includes weekly cashback and special benefits:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.
• Diamond: up to 1.5% weekly cashback.

VIP level promotions are based on the volume and regularity of play. fd99 reserves the exclusive right to determine the criteria for VIP level changes.

5.3 General Bonus Terms

• The same bonus cannot be claimed more than once from a single account.
• If bonus abuse is suspected, fd99 reserves the right to investigate the account and cancel the bonus.
• fd99 reserves the right to modify or cancel any bonus offer.

6 Fair Play and Security

fd99 is known as a safe and reliable platform. We use SSL encryption and modern security technology to keep your information and funds protected.

6.1 Random Number Generator (RNG)

All games on fd99 are operated using a certified Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely unbiased and unpredictable — guaranteeing fair play.

6.2 Account Security

• Keep your password complex and unique.
• Do not share your login credentials with anyone.
• Avoid logging in on public Wi-Fi networks.
• If you notice any irregularity in your account, contact support immediately.

7 Prohibited Activities and Anti-Fraud Policy

The activities listed below are completely prohibited on the fd99 platform. Violating these prohibitions will result in immediate account closure and all balances may be forfeited.

• Operating multiple accounts by the same individual.
• Abusing the bonus system or exploiting loopholes to gain an unfair advantage.
• Exploiting technical errors or bugs in any game to earn money.
• Money laundering or conducting illegal financial activities.
• Using automated bots or scripts to play games.
• Attempting to access another user's account without permission.
• Filing false complaints against fd99 or making chargeback claims.
• Any activity that harms other players or disrupts the normal operation of the platform.

8 Account Suspension and Closure Policy

fd99 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Evidence of or reasonable suspicion of fraud or deception.
• Creating an account with false information.
• Account belonging to a minor.
• Account inactive for an extended period (where applicable).

8.1 Voluntary Account Closure

If you wish to close your account yourself, please contact our support team via live chat or by email at [email protected]. Any remaining balance must be withdrawn before closure.

9 Limitation of Liability and Disclaimer

To the maximum extent permitted by applicable law, fd99 is not liable for the following:

• Games interrupted midway due to loss of internet connection.
• Transaction delays caused by errors from third-party payment providers.
• Force majeure events such as natural disasters, cyberattacks, or government directives.
• Unauthorised access to your account due to your own negligence.

fd99's games are operated for entertainment purposes. There is a risk of losing money when gambling and fd99 does not guarantee any winnings. Play within your own means.

10 Policy on Changes to Terms

fd99 reserves the right to change, revise, or update these Terms at any time. For significant changes, we will endeavour to notify you in the following ways:

• Updating the publication date shown on the website.
• Sending a notice to your registered email address (for significant changes).
• Display a warning message at login.

If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions. Therefore, it is recommended that you re-read this page regularly.

11 Responsible Gaming Policy

fd99 is a strong supporter of responsible gambling. We believe that entertainment should always be enjoyed in a safe and controlled environment.

• Contact support to set your monthly deposit limit.
• If you notice signs of problem gambling, use the self-exclusion feature.
• Never play with borrowed money.
• You should not continue playing in order to recover lost money.
• Gambling is for entertainment only — not as a source of income.

To learn more about responsible gaming, please read our Responsible Gaming page.

12 Privacy & Data Protection

The way your personal information is collected, stored, and used is described in detail in our Privacy Policy. By accepting these terms and conditions, you are also accepting our Privacy Policy at the same time.

fd99 never sells your personal information to third parties. Data is used only for the purposes of providing services, verifying identity, and fulfilling legal obligations.

To learn more, please read our Privacy Policy page.

12.1 Cookie Policy

The fd99 website uses cookies and similar technologies. By browsing our site, you are giving consent to the use of cookies. It is possible to manage cookies from your browser settings, however this may limit some functionality.

! Questions or Complaints

If you have any questions about these terms and conditions or need clarification on any matter, please contact us:

• Live Chat: 24/7 support in Bengali — use the live chat button on the site.
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, according to Bangladesh Standard Time (BST, UTC+6).